Ask a question

Type your question below or enter a relevant keyword to find what you're looking for.

Featured questions

    How do I change my details?

    You can change your email address and password in the About You section of the Your Insurance page on Your Portal. To change any information about you or your car, please call Customer Service on 0333 123 1308 to amend your details.

    Can I insure both my cars with insurethebox?

    Yes – you can do this by arranging separate insurethebox policies for each car. We will fit our in-tele-box to each vehicle for you and you can continue to receive a No Claim Discount against each car.

    How many named drivers can I add?

    You can add up to four named drivers.

    Where are my documents?

    Your policy documents will be delivered online and you can access them via Your Portal. You can log in via this link, through www.insurethebox.com, or via the email we sent you when you took out your policy with us. It is important that you:

    • Check the documents are accurate. If you need to correct or update any information please contact us immediately.
    • Print the Certificate of Motor Insurance as soon as possible. You need to keep this safe for future reference.

    What is my Portal?

    Your Portal is your personal online space. It is where we show you the information gathered by the in-tele-box, including how many miles you have used and how many remain. You can also see how many Bonus Miles you have earned, buy Top Up Miles, and access your policy documents and any saved quotes.

    How do I buy a policy?

    You can buy car insurance with insurethebox online or by phone. Click here to get a quote, or call Customer Service on 0333 123 1308.