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Questions in Your Portal

Where has the ShoppingBox gone?

As of October 2014 the ShoppingBox feature in our Customer Portals has been withdrawn. Any Reward Miles already earned will still be valid. If you believe you are owed some Reward Miles please give us a call on 0333 103 0000 or use Live Chat in Your Portal.

I bought my policy over the phone, how do I access my Portal?

If you bought your policy over the phone you will need to create a new password to be able to log in. Just go to Your Portal and click ‘Forgotten Your Password?’, fill in your details then enter a new password. You will then be able to login to Your Portal using your email address and the new password you have created.

When will the information show on my Portal?

We receive data approximately every 60 miles (96 Km) so you can view your driving statistics regularly. Please note: for the first 5-6 weeks after you buy your policy, you will not have access to information about any Bonus Miles you have earned.

During this period we will be collecting information from your in-tele-box to ensure that we accurately and fairly reward your driving behaviour.

Why won’t my Portal load?

This may be because cookies are blocked in your browser. Cookies are small files stored on a computer’s hard drive and are generally harmless. They are used to recognise you so that you receive a more consistent website experience. Cookies can contain information about your preferences that allows a site to provide a more personal service.

insurethebox will not track or collect any personally identifiable information of site visitors. We will not match any data gathered from our site with any personally identifying information from any other source. We will not associate your IP address with any other data held by any third party.

If you prefer that insurethebox do not collect data by using cookies, you can disable this function within your browser settings. However, if you do this you may not be able to use the full functionality of the insurethebox site, including customisation of the web content to reflect your personal usage.

If you want to remove cookies that are installed on your computer, you should refer to the instructions for your browser and/or operating system to locate the file or directory that stores cookies.

How do I enable cookies?

This depends on which browser you are using. Internet Explorer: Click Tools, Internet options, Privacy, move the slider from Block All Cookies to your preferred security setting. Google Chrome: Settings, Show advanced settings, Content settings, Select Allow local data to be set (recommended) or Allow local data to be set for the current session only.

Firefox: Right-click within the page, View Page Info, Permissions, Set Cookies, select Use Default or deselect Use Default and select Allow for Session. Safari: Safari, Preferences, Privacy, Allow Cookies.

What are cookies?

Cookies are small files stored on a computer’s hard drive and are generally harmless. They are used to recognise you so that you receive a more consistent website experience. Cookies can contain information about your preferences that allows a site to provide a more personal service.

insurethebox will not track or collect any personally identifiable information of site visitors. We will not match any data gathered from our site with any personally identifying information from any other source. We will not associate your IP address with any other data held by any third party.

If you prefer that insurethebox do not collect data by using cookies, you can disable this function within your browser settings. However, if you do this you may not be able to use the full functionality of the insurethebox site, including customisation of the web content to reflect your personal usage.

If you want to remove cookies that are installed on your computer, you should refer to the instructions for your browser and/or operating system to locate the file or directory that stores cookies.

See ‘How do I enable cookies?’ for more information.

How do I change my details?

You must tell us straight away about any changes that may affect your policy. Please give us a call on 0333 103 0000 or speak to one of our agents via Live Chat on Your Portal.

Please note: this may result in an increase or decrease in premium. If your policy or renewal start date is on or after 15/09/14, the following fees will apply for policy changes:

• £90 if you change your car
• £25 if you change your address, or add/remove a driver to/from your policy

If you make more than one change at the same time you will only have to pay one fee – whichever is the highest.

If your policy or renewal start date is before 15/09/14, there are no fees for policy changes. Only the cancellation fees will apply. These will be subject to Insurance Premium Tax.

What is my Portal?

Your Portal is your personal online space. It is where we show you the information gathered by the in-tele-box, including how many miles you have used and how many remain. You can also see how many Bonus Miles you have earned, buy Top Up Miles, and access your policy documents and any saved quotes.

Find out more about the Portal here.