We’re here for you

Make a claim

New claim?

What to do in an accident

Collect details (names,

contacts, car reg, witness info)

Check everyone’s okay &

call emergency services

Call us: 0333 103 0030

(available 24/7)

if needed

1 2

Existing claim?

Call us: 0333 103 0030

(Mon-Fri: 9am-5pm)

Note the location &

Get in touch with us as soon

as you can—we’ll guide you

through the process

take photos if possible

3 4

Customer Service

Call us: 0333 103 7894

Email us:

service@insurethebox.com

Monday-Friday: 8:30am-6:00pm

Saturday: 9:00am-1:00pm

Bank holidays: 8:00am-4:00pm

Write to us: insurethebox, PO Box

1308, Newcastle, NE12 2BF

Key Protect claims

Call: 0344 856 2270

Windscreen or Glass Damage

Autowindscreen:

If your policy started on or before

28/12/2023, call 0203 794 9309

Call: 0330 022 9449

Data Protection

and Privacy

Complaints

Let’s make it right

If you have any questions about

how we collect, store or use your

personal information, get in touch

with us.

We aim to provide a high level of service, but if

something doesn't feel right, please get in touch.

Email us: complaints.service@insurethebox.com

Call us: 0333 103 0000

Email us: DPO@aioinissaydowa.eu

insurethebox is a trading name of Aioi Nissay Dowa Insurance UK Ltd, who is registered in England and Wales number 11105895 at 52-56 Leadenhall

Street, London EC3A 2BJ. Underwritten by Aioi Nissay Dowa Insurance UK Ltd which is authorised by the Prudential Regulation Authority and regulated by

the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 816870.