Reference: EXT512

Location: Newcastle

Hours: Full Time

Salary: Competitive

Job Purpose

  • Handle own allocation of claims across all claims disciplines, in line with agreed authority levels, handling guidelines and procedures, claims strategy and culture. Ensure claims are settled quickly and cost effectively

Key Result Areas

• Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date
• Make necessary investigations and decisions on liability and quantum, whilst always considering the potential for fraud.
• Liase and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level
• Ensure your files are accurately reserved in line with the company reserving philosophy
• Work to tight deadlines and guidelines
• Raise settlement cheques promptly and accurately
• Respond to feedback from quality audits to grow your technical capability
• Provide a high level of service to customers, third party’s and suppliers
• Support development and delivery of the claims strategy and vision

Knowledge, Skills and Experience Required

• Sound knowledge of Motor Claims, particularly third party claims
• Experience of dealing with Fast Track Personal Injury claims both within the MOJ portal and the RTA protocol.
• Strong negotiations and persuasion skills
• Ability to plan, organise and prioritise own workload and work to tight deadlines
• Good level of verbal an numerical skills and be able to problem solve
• Be able to work as part of a team
• Knowledge and experience of CPR
• Ability to stay up to date with market changes and developments


How to Apply:

If you would like to apply for this role then please send a copy of your CV to

Good luck with your application!  We regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful.

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