We are looking for Customer Service Team Members to join our Customer Service division, based in Newcastle.  You will responsible for answering customer queries whilst contributing to the delivery of an effective, efficient seamless frontline service.

Your role responsibilities

  • Answering all inbound calls and assisting with any queries.
  • Ensuring exceptional service is provided to all customers, in line with the service department’s expectations.
  • Achieve own performance expectation’s in line with the service departments KPI’s.
  • Conduct yourself in a positive and professional manner, to present yourself as an ambassador for the company at all times.

What we need from you!

  • Good level of verbal and written communication skills.
  • Positive approach to providing excellent customer service.
  • A positive, confident and determined approach.
  • Pro-active, use initiative and problem solving.
  • Attention to detail and a methodical approach to all tasks given

What we offer in return

We care about our colleagues and their wellbeing and we have been nationally recognised for this.  So let us tell you a bit more about what we have to offer.  Apart from the competitive salary, we also have fantastic benefits. Focussing on colleague’s health, wealth and lifestyle.  We like to think our benefits package is one of the best around!

  • Healthcare cash plan
  • Employee Assistance programme
  • Flu Jab
  • Dr Care anywhere – Virtual GP
  • Group life Assurance
  • Pension Advisory Service
  • Insure the box and Drive like a girl discounts
  • Enhanced Family friendly policy
  • Safe driving scheme
  • Tastecard
  • Season ticket loan
  • Cycle scheme

Aioi Nissay Dowa Europe is com­mit­ted to pro­mot­ing equal oppor­tu­ni­ties in employ­ment. Employ­ees and job appli­cants will receive equal treat­ment regard­less of age, dis­abil­i­ty, gen­der reas­sign­ment, mar­i­tal or civ­il part­ner sta­tus, preg­nan­cy or mater­ni­ty, race, colour, nation­al­i­ty, eth­nic or nation­al ori­gin, reli­gion or belief, sex or sex­u­al ori­en­ta­tion (Pro­tect­ed Characteristics).

To apply, send your current CV to recruitment@aioinissaydowa.eu