Job Title: Customer Service Team Member

Reference: EXT366

Location: Newcastle upon Tyne

Hours: Full Time and Part Time hours available

Salary: £17,000 – £19,000

Recruiting Manager: Sarah Fawcett

Do you display a passion to help others, showing your character and personality towards your customer? Can you provide a personal experience whilst having the enthusiasm, dedication and drive to give the best service at all times?

At Insurethebox, we match ourselves to other leading retail brands and we are looking for people who like being attentive and who listen to the customer making them feel that your time is there time. We have a number of full time and part time positions available.

Full time working will be on a shift rota between the hours of 8am and 8pm Monday to Friday with regular weekends between the hours of 9am and 4pm.

Part time working hours are between 4pm and 8pm.  You will also be required to work regular weekends between the hours of 9am and 4pm.

Job Purpose:

Our Customer Service Team Members provide an efficient and effective frontline service to all our customers and potential customers.

Experience Required:

Experience of customer interaction is essential. We welcome applications from anyone with experience in retail, banking, hospitality, catering or any other telephony based role. We don’t mind where you have gained your experience as our Customer Service Team Members come from a wide range of working backgrounds. What we all share however, is the passion and pride in all that we do for our customers. Insurance experience is not essential for this role as you will be provided with excellent training and support to give you the knowledge and skills you need.

Abilities & Behaviours:

You will be able to communicate at all levels and work well within a team environment, using your own initiative.

You will achieve departmental and individual objectives relating to productivity, service performance, premium income and sales generation, product knowledge and attendance.

You will achieve departmental and individual objectives relating to quality and customer satisfaction.

You will effectively and efficiently deal with any administrational queries pertaining to insurance and fulfilment.

You can maintain accurate information on each account, current commercial campaigns, FSA and DPA requirements

You can handle administration calls and written correspondence promptly with all related queries processed within agreed service level agreements (SLA)

Additional Information:

We pay a competitive salary whilst working in a fun environment in a modern office with great facilities.

We can offer you a career with a company where development opportunities are available if you have the drive to take them.

How to Apply:

To apply please download and complete our External Application Form and return it to hr@insurethebox.com.  Please include in the email whether you are interested in full time or part time.  If you are interested in part time please specify between 8am – 1pm and 4pm – 8pm.

Good luck with your application! We regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful.