Help Category: The Black Box

What if my car doesn't work after my box has been fitted?

Please call the installations team on 0121 332 1220.

After I've bought a policy can I drive straight away?

Yes you are insured from the moment the policy starts and you do not have to wait for the box to be fitted. However you must have a box fitted within 14 days of purchasing the policy, otherwise your policy will be cancelled.

Does the box have to be fitted at the same address as the one registered on my policy?

No – the box can be fitted at a place of your choosing throughout the UK (except Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight and the Scottish Islands). It needs to be a safe place for the fitter to work, but a relatively quiet road or open-air car park will normally be suitable.

I don’t have a driveway – where can you fit my box?

The black box is fitted at a place of your choosing throughout the UK (except Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight and the Scottish Islands). It needs to be a safe place for the fitter to work, but a relatively quiet road or open-air car park will normally be suitable.

I live in the middle of nowhere, can I still have a box fitted?

Yes, we can fit the box anywhere in mainland Britain (at present we don’t offer insurance to residents of Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scottish Islands).

I live in Northern Ireland – can I take out a policy?

Unfortunately not – our policies require that an black box is fitted to your car, which can be done anywhere in mainland Britain, but not as yet in Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scottish Islands.

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Do I have to be there when the box is fitted?

No, as long as someone is able to give the fitter access to your car that is fine.

Do I have to pay for the black box?

The cost of the black box and the box fitting is included in your premium.

However, if your policy is cancelled and an black box has already been fitted to your car, or had been fitted to a car you previously insured with us, you will have to pay a cancellation fee of £80. Fees will be subject to Insurance Premium Tax where applicable.

What do I do if I want to sell my car?

If you sell your car, we will switch off the box remotely so it no longer transmits data. We can remove the box if you or the new owner requests it.

If you buy a new car, you can transfer your cover onto the new vehicle and we can fit a new box. Please note: changing your car may result in an increase or decrease in premium.There is a £90 fee if you change your car. Fees will be subject to Insurance Premium Tax where applicable. Please read the Terms and Conditions document for more information.

To find out how much your premium would change if you sold your car and bought a new one, speak to one of our agents via Live Chat on Your Portal.

If you are no longer planning to drive, you can cancel your policy. See ‘How much is the cancellation fee?‘ for details of our cancellation fees.

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