Help Category: Claims and Underwriting Exchange (CUE)

What is CUE?

CUE (Claims and Underwriting Exchange) is a central database of motor, home, travel and personal injury/industrial illness incidents reported to insurance companies, which may or may not have given rise to a claim. Information held on CUE helps to fight against fraud.

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Are insurers allowed to share my information in this way?

Yes, how we share your information with external databases such as CUE is outlined in our Privacy Notice.

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What can I do if I think my information held on CUE is incorrect?

You can contact your previous insurer, if you believe they have filed incorrect information about you on CUE. Alternatively, the Motor Insurers Bureau can be contacted on 0345 1652803 (Freephone) or at dataprotection@mib.org.uk.

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How do I contact CUE?

You can contact the Motor Insurers Bureau on 0345 1652803 (Freephone) or at dataprotection@mib.org.uk.

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How long will it take for CUE to update before I can re-do my quote?

The right to rectification turnaround is a maximum of 30 days. The Motor Insurers Bureau and the insurer that entered the record on to CUE are jointly responsible for responding to any rectification requests.  A response must be provided to the data subject (you) within a month and it’ll usually take 48 hours for a record to update on CUE.

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My previous insurer won’t change my information, what can I do?

The Motor Insurers Bureau are unable to make any changes to the record if the insurer has stated that they are happy with the accuracy of the record. If the data subject remains unhappy with the insurer response then they need to raise a complaint with that insurer.

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How long does CUE hold claims for?

Claims are held for 6 years from date of closure.

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