Please be assured, your wellbeing is important to us. Our engineers have been trained to follow a revised process based on Government advice to ensure your safety, and theirs. All engineers have been provided with PPE (Personal Protective Equipment) and they will conduct the appointment whilst maintaining a safe distance to you.

If you are self-isolating or someone is ill in your household, you will have the option to rearrange your appointment via email or phone when you’re contacted. Whilst it is important for us to get your black box fitted, we also want you to be comfortable with the measures we’re taking.

Here’s what you need to know about the appointment: 

  • Our engineers are equipped with: disposable gloves, face masks, antibacterial spray, disinfectant hand rub, water dispenser and hand wash. Any engineer showing symptoms, or living with someone with symptoms, will self-isolate immediately.
  • All engineers will be travelling in the can alone. Anyone normally sharing a van for training or mentoring purposes will be working alone.
  • During the appointment, the engineer will keep a 2-meter distance from you at all times which means they might need to ask you to take a step back when conducting checks or fitting the black box.
  • During the appointment, the engineer will spray and disinfect any surfaces they have touched or worked on, including your car keys.