We aim to provide a high level of service and we want you to tell us when we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.
If you need to make a complaint, please call us on 0333 103 0000.
Alternatively, you can email us at Complaints.Service@insurethebox.com
Or, write to our Complaints Officer at the following address:
PO Box 1308
Newcastle upon Tyne
Please quote the Policy Number shown on your Schedule and explain the nature of your complaint