We aim to provide a high level of service and we want you to tell us when we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.

If you need to make a complaint, please call us on 0333 103 0000.

Alternatively, you can email us at Complaints.Service@insurethebox.com

Or, write to our Complaints Officer at the following address:

Complaints Officer
insurethebox
PO Box 1308
Newcastle upon Tyne
NE12 2BF

Please quote the Policy Number shown on your Schedule and explain the nature of your complaint