Help Tag: Claims

How do I make a claim for legal costs from an uninsured loss?

To make a claim, please call the insurethebox claims helpline on 0333 103 0030.

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How do I make a claim under my Courtesy Car Cover Plus policy?

To make a claim under your Courtesy Car Cover Plus policy please call the Claims line on 0333 103 0030.


How much excess will I have to pay if I make a claim?

Details of applicable excesses will be shown on your Policy Schedule. All excesses have to be paid in the event of a claim for damage to your vehicle, although we will not charge you your excess if we do not think you were to blame for the accident and the third party insurers agree. We will not apply the policy excess to a claim for medical expenses, personal belongings, nor when your car is being used by the motor trade or in the custody or control of valet parking.

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Where do I send my proof of No Claim Discount?

You can send it by email to, or by post to:

Customer Services
PO Box 1308 – Mail Centre
NE12 2BF

If I make a windscreen claim will this affect my No Claim Discount?

No, windscreen claims do not affect your No Claim Discount.

Can I earn No Claim Discount as a named driver?

No, the No Claim Discount has to be earned by the policyholder as the policy is in their name.