Help Tag: Renewal

Will I have to pay for the box if I do not renew my policy at the end of the first year?

No – you will not have to pay any extra towards the cost of the black box if you do not renew your policy at the end of your first year of cover.

However, if your policy is cancelled and a black box has already been fitted to your car, or had been fitted to a car you previously insured with us, the cancellation fee will be £80. Fees will be subject to Insurance Premium Tax where applicable.

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If my policy is on an automatic renewal, when will the first payment be collected for the new policy?

If you pay by direct debit then the initial payment will be taken within 10 working days after the renewal date. Your following direct debits will then be taken each month on this date for the remainder of your policy. If you pay by credit or debit card then the payment will be collected 3 days before the policy is due for renewal.

If my policy is on automatic renewal, which card will the first payment be taken from?

Unless you have authorised us to use a different card, for example if you have made a mid term adjustment, your renewal payment(s) will be taken from the card that you provided when you first took out the policy.

 

How do I renew my policy?

You can renew your policy online via Your Portal.

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Is my policy automatically renewed?

If you have given us permission, your Policy will be renewed automatically using the payment details you have previously given.

We will only automatically renew your Policy after issuing you with a renewal notice. If you do not want us to automatically renew your cover, you must contact us more than 3 days before your renewal date and advise us accordingly. Your renewal payment will be taken from your account 3 days before the renewal date. Should this payment fail or we have any difficulties in collecting your premium, we will contact you at the address you have given us.

It is however your responsibility to ensure you are covered to drive your car. Please check your renewal notice for further details when it is available to you.

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What should I do if I do not want to renew my policy?

Please let us know by speaking to one of our agents on Live Chat, via Your Portal.

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When will I receive my renewal price?

You will receive your renewal documents by email, post and via Your Portal 21 days before your policy expiry date. You can find your policy expiry date on Your Car Insurance Schedule in Your Portal.