Help Tag: The black-box

Does the black box still record data if it loses GPS signal?

Yes – the black box still records the data and transmits it when the signal returns.

What does the black box look like?

It’s made of black plastic and is about the size of a large mobile phone – it is shaped like one and even has a SIM card. The black box is completely sealed and cannot be opened without triggering a tamper alert.

The black-box insurethebox

Will I be able to tell if the black box has stopped working?

No, but we will be alerted and will contact you directly. Most problems can be solved remotely but on the rare occasion that the box needs replacing, insurethebox will organise to replace the box at no extra charge.

What happens if the black box is tampered with?

This will be automatically logged on a report and then investigated. The policy may be cancelled if we feel it is necessary.

What if the black box is damaged in an accident?

We will attempt to repair the black box remotely, but if this is not possible we will arrange for a replacement at no extra charge.

Will the black box affect the electrics in my car?

No – the black box does not affect the workings of your car.

What happens to my miles if the black box stops working?

We will not deduct any miles from your quota during the period that the black box is broken. If there is a problem with the black box we will contact you directly. Most problems can be solved remotely but on the rare occasion that the black box needs replacing, insurethebox will organise to replace it at a time that suits you at no extra charge.

Do I have to pay for the black box?

The cost of the black box and the box fitting is included in your premium.

However, if your policy is cancelled and an black box has already been fitted to your car, or had been fitted to a car you previously insured with us, you will have to pay a cancellation fee of £80. Fees will be subject to Insurance Premium Tax where applicable.