Help Tag: Theft

What is identity theft protection?

If you have purchased Courtesy Car Cover Plus, you will receive access to an identity theft advice helpline between 8am and 8pm seven days a week. This gives advice about keeping your identity secure and fraud prevention tips.

If you have fallen victim to identity theft our provider’s experienced case-workers can help you to contact credit referencing agencies to review any incorrect information and amend or dispute any incorrect data. They will also draft letters for you to send to your bank or card provider.

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What happens if my car has been stolen?

  1. If you believe your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number.
  4. The police will let the DVLA know that your car has been stolen.
  5. You should then contact our claims department on 0333 103 0030.
  6. We will confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be located and recovered undamaged. If your car is recovered but damaged, or not recovered at all, please contact our claims department on 0333 103 0030 and we will help you with your claim.

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How does the theft tracker work?

The black box uses Global Positioning Satellites, or GPS, to track and receive data in relation to the vehicle’s movement.  With GPS we are able to see the position of the car as long as the signal is visible to a satellite.

What to do if your car has been stolen

  1. If you believe your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number.
  4. The police will let the DVLA know that your car has been stolen.
  5. You should then contact our claims department on 0333 103 0030.
  6. We will confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be located and recovered undamaged. If your car is recovered but damaged, or not recovered at all, please contact our claims department on 0333 103 0030 and we will help you with your claim.

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