Help Tag: Tracker

Will you be watching everything I do?

The black box monitors a number of driving related factors, such as mileage, speed, the time of day and types of road you are travelling on. It records any sudden impacts on the vehicle, monitoring any heavy braking or harsh acceleration. We will post a summary of your driving data on Your Portal, where you will be able to see Bonus Miles awarded to you for positive driving behaviour.

Please note: we are aware that occasionally you will have no alternative but to use your brakes severely to avoid an accident; occasional use of “hard” braking will not be scored against you. We look at a number of factors to give an overall assessment of driving.

The black box has a built-in theft tracking device that allows us to try to locate your car quickly in the event of it being stolen. It can also alert us if data indicates a possible accident – if we think it is appropriate we can then try to contact the emergency services.

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Are there any other benefits to having a black box, except monitoring my driving?

The black box has a built-in theft tracking device that allows us to try to locate your car quickly in the event of it being stolen. It can also alert us if data indicates a possible accident – if we think it is appropriate we can then try to contact the emergency services.

How does the theft tracker work?

The black box uses Global Positioning Satellites, or GPS, to track and receive data in relation to the vehicle’s movement.  With GPS we are able to see the position of the car as long as the signal is visible to a satellite.

What to do if your car has been stolen

  1. If you believe your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number.
  4. The police will let the DVLA know that your car has been stolen.
  5. You should then contact our claims department on 0333 103 0030.
  6. We will confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be located and recovered undamaged. If your car is recovered but damaged, or not recovered at all, please contact our claims department on 0333 103 0030 and we will help you with your claim.

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