We are experiencing a high volume of calls to our Customer Service team & apologise for any delays this may cause. If you would like to make a change to your policy, please contact us via our Live Chat. But please be aware that we are operating a reduced service.


Covid-19 and safety
We are prioritising the safety of our customers and with that in mind our box fitting engineers have been trained to follow a revised process based on Government advice to ensure your safety and theirs is protected. For more information, please click here.

Making a claim with our dedicated team remains easy for you – we’re here 24/7. Contact us immediately after an accident and we will personally take care of all the arrangements.


Need help?

You can use our Live Chat if you have any questions during the opening hours:

Mon – Fri: 8am – 7pm
Sat: 9am – 4pm

Customer Service

0333 103 0000

Get a quote
Renew your policy

Mon-Fri: 8am – 7pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm


Customer Service
PO Box 1308
NE12 2BF

Make a new claim

0333 103 0030
24 hours a day, every day

Discuss an existing claim

0333 103 0030
Mon-Fri: 9am-5pm


Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.

Data Protection Queries and Concerns

If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer

Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF

Email: DPO@insurethebox.com


Press and media

If you would like to contact our PR representatives or view our news releases, visit the press page.

Other useful numbers

Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0333 103 0030

Auto Windscreens – For windscreen and glass damage claims
0330 022 9449

Installing your black box – For an appointment to have the black box fitted to your car
0121 332 1220

Intana – If you have a Box Road Rescue policy and require Emergency breakdown assistance:

  • Policy effective on or after 1st June 2018 – 0120 681 2784

Key Protect – If you need to make a claim under your Key Protect Policy
Key Protect – Supercover: 0203 794 9309

Premium Credit Ltd – Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836

Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. insurethebox does not earn any revenue from the use of the 03 number.