The easiest way to make changes to your policy is in your portal, available 24/7.
Check out our help centre if you need a hand.
If you still need help, our Live Chat team are here and can be contacted on our portal page:
Bank Holidays: 08:00am-16:00pm
Alternatively, check out our help centre or speak to a member of the team by calling us on 0333 103 7894, available:
Bank Holidays: 8:00am-16:00pm
Data Protection Queries and Concerns
If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:
Write: The Data Protection Officer, Aioi Nissay Dowa Insurance UK Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF
Press and marketing
Other useful numbers
Windscreen and glass damage claims
Auto Windscreens – You can make a claim easily online!
0330 022 9449
Installing your black box
To make or change your appointment to have the black box fitted to your car
0121 332 1220
Road Rescue and emergency breakdown assistance
0120 681 2784
If your policy start date is on or after 29/12/2023 call 0344 856 2270
If your policy start date is on or before 28/12/2023 call 0203 794 9309
Premium Credit Ltd
Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836
Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. insurethebox does not earn any revenue from the use of the 03 number.