Need help?
You can use our Live Chat if you have any questions during the opening hours:
Mon – Fri: 8am – 8pm / Sat: 9am – 4pm
Get a quote or renew your policy
0333 103 0000
Mon-Fri: 8am – 8pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm
Customer Service
0333 103 0000
Mon-Fri: 8am – 8pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm
Customer Service
insurethebox
PO Box 1308
Newcastle
NE12 2BF
Make a new claim
0333 103 0030
24 hours a day, every day
Discuss an existing claim
0333 103 0030
Mon-Fri: 8am-6pm
If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:
Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF
Email: DPO@insurethebox.com
Make a complaint
We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.
Press and media
If you would like to contact our PR representatives or view our news releases, visit the press page.
Other useful numbers
Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0333 103 0030
Auto Windscreens – For windscreen and glass damage claims
0330 022 9449
Installing your black box – For an appointment to have the black box fitted to your car
0121 332 1220
Intana – If you have a Box Road Rescue policy and require Emergency breakdown assistance:
- Policy effective before 1st June 2018 – 0144 444 2137
- Policy effective on or after 1st June 2018 – 0120 681 2784
Key Protect – If you need to make a claim under your Key Protect Policy
Key Protect – Supercover: 0203 794 9309
Premium Credit Ltd – Do you pay by monthly installments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 0342