Need help?

The easiest way to make changes to your policy is in your portal, available 24/7.

Check out our help centre if you need a hand.

If you still need help, our Live Chat team are here and can be contacted on our portal page:

Monday-Friday: 08:00am-19:45pm
Saturday: 09:00am-16:00pm
Bank Holidays: 08:00am-16:00pm

Alternatively, check out our help centre or speak to a member of the team by calling us on 0333 103 7894, available:

Monday-Friday: 08:30am-18:00pm
Saturday: 9:00am-13:00pm
Bank Holidays: 8:00am-16:00pm

Customer Service
PO Box 1308
NE12 2BF

Make a new claim

24/7, every day
0333 103 0030

Discuss an existing claim

Mon-Fri: 9am-5pm
0333 103 0030

Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.

Data Protection Queries and Concerns

If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:

Write: The Data Protection Officer, Aioi Nissay Dowa Insurance UK Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF


Press and marketing

If you would like to contact our PR representatives or view our news releases, visit the press page. For all marketing queries, please email

Other useful numbers

Windscreen and glass damage claims
Auto Windscreens – You can make a claim easily online!
0330 022 9449

Installing your black box
To make or change your appointment to have the black box fitted to your car
0121 332 1220

Road Rescue and emergency breakdown assistance
0120 681 2784

Key Protect
If your policy start date is on or after 29/12/2023 call 0344 856 2270
If your policy start date is on or before 28/12/2023 call 0203 794 9309

Premium Credit Ltd
Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836

Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. insurethebox does not earn any revenue from the use of the 03 number.