Need help?

You can use our Live Chat if you have any questions during the opening hours:
Mon – Fri: 8am – 8pm / Sat: 9am – 4pm

Live chat

Get a quote or renew your policy

0333 103 0000

Get a quote
Renew your policy

Mon-Fri: 8am – 8pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm


Customer Service

0333 103 0000

Mon-Fri: 8am – 8pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm

Customer Service
PO Box 1308
NE12 2BF

Make a new claim

0333 103 0030
24 hours a day, every day

Discuss an existing claim

0333 103 0030
Mon-Fri: 9am-5pm

If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer:

Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF



Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.


Press and media

If you would like to contact our PR representatives or view our news releases, visit the press page.

Other useful numbers

Uninsured Loss Protection – For Uninsured Loss Protection claims please contact our main claims helpline
0333 103 0030

Auto Windscreens – For windscreen and glass damage claims
0330 022 9449

Installing your black box – For an appointment to have the black box fitted to your car
0121 332 1220

Intana – If you have a Box Road Rescue policy and require Emergency breakdown assistance:

  • Policy effective before 1st June 2018 – 0144 444 2137
  • Policy effective on or after 1st June 2018 – 0120 681 2784

Key Protect – If you need to make a claim under your Key Protect Policy
Key Protect – Supercover: 0203 794 9309

Premium Credit Ltd – Do you pay by monthly installments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 0342