Need help?

You can use our Live Chat if you have any questions during the opening hours:
Mon - Fri: 9am - 8pm / Sat: 10am - 4pm

Live chat

Get a quote or renew your policy

Get a quote
Renew your policy

Mon-Fri: 8am - 8pm
Sat: 9am - 4pm
Bank Holidays: 10am - 4pm

0333 103 0000


Customer Service

Mon-Fri: 8am - 8pm
Sat: 9am - 4pm
Bank Holidays: 10am - 4pm

Customer Service
PO Box 1308
NE12 2BF

0333 103 0000

Make a new claim

0333 103 0030
24 hours a day, every day

Discuss an existing claim

0333 103 0030
Mon-Fri: 8am-6pm

Make a complaint

We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.


Press and media

If you would like to contact our PR representatives or view our news releases, visit the press page.



Email for all marketing queries.


Other useful numbers

Uninsured Loss Protection - For Uninsured Loss Protection claims please contact our main claims helpline
0333 103 0030

Auto Windscreens - For windscreen and glass damage claims
0330 022 9449

in-tele-box installations - If you need to make an appointment to have an in-tele-box fitted to your car
0121 332 1220

Intana - If you have a Box Road Rescue policy and require Emergency breakdown assistance
0144 444 2137

Key Protect - If you need to make a claim under your Key Protect Policy
Key Protect - Supercover: 0333 003 0008

Premium Credit Ltd - If you have any queries regarding your Premium Credit agreement or direct debits please click here.