You can use our Live Chat if you have any questions during the opening hours:
Mon – Fri: 8am – 7pm
Sat: 9am – 4pm
Due to COVID-19, we have changed the way we work and maybe experiencing high call volumes. We want to reassure you that our dedicated Customer Service and Claims teams continue to manage all inquiries to high standards on Live Chat or by phone during the times you need us the most.
Alternatively, if you are looking to update or make a change to your car insurance policy you can log in to Your Portal 24/7 and pay reduced fees. Fee details are found in your T&C’s. Any changes you make can increase or decrease your premium.
0333 103 7894
Mon-Fri: 8am – 7pm
Sat: 9am – 4pm
Bank Holidays: 10am – 4pm
Make a complaint
We aim to provide a high level of service but if we don’t meet your expectations, find out how to make a complaint.
Data Protection Queries and Concerns
If you have any questions about how we collect, store or use your personal information, please contact our Data Protection Officer
Write: The Data Protection Officer, Insure The Box Limited, PO Box 1308, Newcastle upon Tyne, NE12 2BF
Press and media
If you would like to contact our PR representatives or view our news releases, visit the press page.
Other useful numbers
Uninsured Loss Protection – Please contact our main claims helpline
0333 103 0030
Windscreen and glass damage claims
Auto Windscreens – You can now make a claim easily online!
0330 022 9449
Installing your black box – For an appointment to have the black box fitted to your car
0121 332 1220
Box Road Rescue and emergency breakdown assistance
0120 681 2784
0203 794 9309
Premium Credit Ltd – Do you pay by monthly instalments? If you have any queries regarding your Premium Credit agreement or direct debits please click here. Alternatively, please call on 0344 736 9836
Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. insurethebox does not earn any revenue from the use of the 03 number.