Featured questions

When do I receive my renewal price?

You will receive your renewal invitation in Your Portal and by email 21 days before your renewal date. You can find your renewal date on your Car Insurance Schedule in Your Portal.

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How do I update my contact details?

You can update your email address and mobile number in Your Portal, or by contacting us on service@insurethebox.com (for data protection purposes, you need to email us from the email address registered on the policy in the first instance prior to any changes being made).

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How do I add a new driver?

You can add a named driver to your policy in Your Portal, or by contacting us on Live Chat.

Please note: this may result in an increase or decrease in premium. The following fees apply for adding or removing a driver to/from your policy:

  • £25 via our Service Centre or £5 via Your Portal

If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.

If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments, unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.

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How do I get my black box fitted?

Our specialist team will contact you within 5 working days of your policy start date to arrange for the black box to be fitted to your car. They will visit your home or place of work or study between Monday and Friday at a day and time suitable to you – some Saturday appointments might be available.

You are insured from the moment you buy your policy but please note that if we’re not able to fit the black box within 14 days of your policy start date, we reserve the right to cancel your policy. We will give you 7 days’ notice in writing as described in your Private Car Policy Document.

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Does speeding impact my insurance premium or renewal?

If you persistently and/or excessively speed, you won’t benefit from the rewards offered by us, including monthly Bonus Miles and a potential discount at renewal. We might not be able to offer you renewal, or as stated on page 8 of your Private Car Policy, we might cancel your policy for persistent or excessive speeding.

In the event that your policy is cancelled, please note that neither insurethebox nor any other Insure The Box administered product will be prepared to arrange insurance for you in the future. You will be obliged to inform any future insurance providers that we have enforced the cancellation of this policy.

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