We don’t provide the option to change the policyholder on your cover. You will need to cancel your policy and start a new one to be covered under a new policyholder.
If you need to do this, please email us on service@insurethebox.com or call us on 0333 103 0030. We’re unable to process new quotes via Live Chat.
We don’t provide temporary cover or the ability to freeze your policy payments. You can:
Please note the following administration fees apply when cancelling your policy:
Insurance Premium Tax will be charged at the appropriate rate.
You can add a named driver to your policy in Your Portal, or by contacting us on Live Chat.
Please note: this may result in an increase or decrease in premium. The following fees apply for adding or removing a driver to/from your policy:
If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.
If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments, unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.
You need to tell us about any changes, like moving house or changing your car, which may affect your policy. To change details please log in to Your Portal, or speak to one of our agents on Live Chat.
Please note: this may result in an increase or decrease in premium. The following fees apply for policy changes:
If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate.
If you have a credit agreement, these fees will be added to your monthly instalments if there are any left to pay. Please note that Premium Credit Ltd will also charge a transaction fee. The cost can be spread across your remaining payments, unless you’ve made the changes within 8 days from your direct debit payment. If you’re 8 days or fewer away from your last direct debit payment, we will take a manual card payment.
You can update your email address and mobile number in Your Portal, or by contacting us on service@insurethebox.com (for data protection purposes, you need to email us from the email address registered on the policy in the first instance prior to any changes being made).
If you’re logging in to Your Portal for the first time, your password will be the one you provided when you bought your policy. You can always reset your password (at least 8 characters long with one number) and change it any time in Your Portal. If you’re still having trouble, please speak to one of our agents on Live Chat.
Please register with https://digital.premiumcredit.com/ to view and make amendments to your agreement and make payments.
A fee is charged by Premium Credit Limited when changing the payment date or for late payments. Please refer to your credit agreement or contact Premium Credit Ltd for information.
You can find details of applicable excesses in your Policy Schedule that you will need to pay in the event of a claim for damage to your car.
If you are not at fault and you report the incident to us quickly, you may not have to pay any excess.
We won’t apply your policy excess to a claim for medical expenses, personal belongings, nor when your car is being used by the motor trade or in the custody or control of valet parking.
If you need to make a claim, or require any further assistance, please call our Claims team on 0333 103 0030.
Call our approved windscreen repairer, Auto Windscreens, on 0330 022 9449. They will arrange to either repair or replace the windscreen at your convenience.
Hopefully, your car will be recovered undamaged. If your car is recovered but damaged, or not recovered at all, please call our Claims team on 0333 103 0030 and we’ll help you with your claim.
