Help Category: The Black Box

Who fits the black box?

The black box is fitted by a trained engineer from our partner company, RS Fleet Installations.

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If I don’t renew my policy, what happens to the box?

The black box will remain in your car but it is permanently disabled by us remotely. If you wish you may request for it to be removed.

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Will you be watching everything I do?

The black box monitors a number of driving related factors, such as mileage, speed, the time of day and types of road you are travelling on. It records any sudden impacts on the vehicle, monitoring any heavy braking or harsh acceleration. We will post a summary of your driving data on Your Portal, where you will be able to see Bonus Miles awarded to you for positive driving behaviour.

Please note: we are aware that occasionally you will have no alternative but to use your brakes severely to avoid an accident; occasional use of “hard” braking will not be scored against you. We look at a number of factors to give an overall assessment of driving.

The black box has a built-in theft tracking device that allows us to try to locate your car quickly in the event of it being stolen. It can also alert us if data indicates a possible accident – if we think it is appropriate we can then try to contact the emergency services.

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What information can the black box tell you?

The black box monitors a number of driving related factors, such as mileage, speed, the time of day and types of road you are travelling on. It records any sudden impacts on the vehicle, monitoring any heavy braking or harsh acceleration. We will post a summary of your driving data on Your Portal, where you will be able to see Bonus Miles awarded to you for positive driving behaviour.

Please note that we are aware that occasionally you will have no alternative but to use your brakes severely to avoid an accident; occasional use of “hard” braking will not be scored against you. We are looking at a number of factors to give an overall assessment of driving.

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How do you know who was driving?

We cover the vehicle along with all those entitled to drive on the policy. We do not distinguish between individual drivers, so there is a joint responsibility to drive safely.

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Does the black box still record data if it loses GPS signal?

Yes – the black box still records the data and transmits it when the signal returns.

What happens if I don’t want my driving monitored?

It is a condition of your policy that you have a black box fitted, and doing so can have many benefits for you as a driver. The black box lets you prove you are a safe driver and lets us treat you as an individual. We can reward safe driving with Bonus Miles and a competitive price at renewal.

We will not release your driving information to the police or to any civil authorities unless we have your permission or we are required to do so by law, or we suspect fraud or attempted fraud.

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How long will you hold the data for?

We will keep driving data indefinitely, but please be reassured that your information is secure with us. We will not release your driving information to the police or to any civil authorities unless we have your permission or we are required to do so by law, or we suspect fraud or attempted fraud.

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What does the black box look like?

It’s made of black plastic and is about the size of a large mobile phone – it is shaped like one and even has a SIM card. The black box is completely sealed and cannot be opened without triggering a tamper alert.

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