You can change your automatic renewal preference anytime during the policy year by changing this in Your Portal, or by contacting our team on 0333 103 7894 or on Live Chat..
ASK A QUESTION
Help Category: Renewing my policy
How many days’ notice do I need to give to stop my policy renewal?
You will receive your renewal documents 21 days before your current policy expiry date. If you don’t want to renew with us, you need contact us more than 3 days before your renewal date – the earlier the better. Remember: if you’ve driven safely and earned a high number of Bonus Miles, you could get a discount at renewal.
Why is my renewal price higher than last year?
There are a number of factors that influence your renewal premium. Your black box gives us detailed information about how you’ve driven over the past year and your renewal price is personalised based on this data. Claims are not the only thing that can negatively impact your premium – things like changing your address or car, and external factors like crime in your area, also influence the price.
When do I receive my renewal price?
You will receive your renewal invitation in Your Portal and by email 21 days before your renewal date. You can find your renewal date on your Car Insurance Schedule in Your Portal.
When will the first payment be taken if I’m on auto-renewal?
If you pay by direct debit, your first renewal payment will be taken on or within 10 working days after the renewal date unless you have previously changed the date of the direct debit. The following payments will be taken monthly on the same date for the remainder of your policy.
Please note that if you’ve made a change to your payment date during the policy year, your first renewal payment will continue in succession and might be sooner.
If you pay by credit or debit card, the payment will be collected 3 days before your policy is due for renewal.
How do I renew my policy?
You’ll receive your renewal documents from us 21 days before your policy expiry date. Your policy will automatically renew, unless you tell us otherwise at least 4 days before your renewal date. You will also need to let us know at least 4 days before the renewal date if you want to make any changes to the renewal. If you’ve opted out from auto-renewal and don’t wish to renew, you don’t need to do anything.
Your renewal payment will be taken from your account 3 days before the renewal date, if you’re paying annually, and on the renewal date or within 10 days if you’re paying monthly. Should this payment fail or we have any difficulties in collecting your premium, we’ll contact you on the email address you have given us.