The UK’s telematics insurance pioneer confirms its commitment to customers in light of the Covid-19 pandemic

To best protect its customers and employees, insurethebox has made the decision to cancel scheduled telematics box fitting appointments, with effect from 24th March 2020. This, however, does not remove cover for affected drivers – all customers remain insured, even without a black box in place.

This will not change the terms and conditions set out in each customer’s policy documentation. However, with no black box in place, the insurethebox cover will not be able to include Accident Alert or Theft Recovery and there will be no driving data available in the personalised online portal.

Gary Stewart, Service Manager at insurethebox commented: “To play our role in stopping the spread of coronavirus we have put box fitting appointments on hold for the foreseeable future. We have communicated with any customers awaiting a black box and confirmed that they will still be covered.

“Clearly drivers should only be using their vehicle for essential trips for food shopping, medicines, etc or if they are key workers. But for those individuals it’s vital that they remain covered. However, if it is not essential for drivers to leave their homes, they should follow Government advice and stay indoors.”

insurethebox is also taking account of that it won’t be able to process Bonus Miles for any drivers for whom it cannot track driving behaviour. Instead, the company is keeping driving scores green and allowing affected customers to gain the maximum Bonus Miles every month until a box is fitted.

Once installation is completed, insurethebox will take into account all driving scores available for the 12 months of the policy, including Bonus Miles from the period without telematics available. Calculating a renewal price will be based on this data as well as all traditional insurance rating factors.

insurethebox has also confirmed that, in line with government guidance, cover will remain in place even if a customer has been unable to get their MOT for the next 6 months after 30th March. However, it is essential that all drivers make fundamental checks on their vehicles to make sure they are still roadworthy, and do not cause danger to other people.

All claims can still be made in the normal way, with a dedicated team available 24/7 at 0333 103 0030. In addition, insurethebox has created an FAQ page to provide its customers with all the relevant information.



Media enquiries to:

Matthew Enderby//Parm Heer//Wendy Harrison

Tel: 0208 977 9132



Notes to Editors


Insure The Box Limited launched in June 2010 with its first product, insurethebox, and now holds over 5 billion miles of driving data and associated claims. As well as insurethebox and drive like a girl (another Insure The Box brand) it also administers other telematics offerings. Insurethebox is owned by Aioi Nissay Dowa Europe Limited, part of the major Japanese insurance group MS&AD Holdings, Inc. The group is taking a leading role in the development of technologies that will change the face of motor insurance and the way we view the car.