Car insurance provider looks towards its staff, in recognition of efforts to provide customers with superior service, during week of celebration


Telematics insurance pioneers, insurethebox have set their sights firmly on bringing a new lease of life on their customer experience, with special recognition to those who deliver it, during this year’s National Customer Service Week.

The young driver specialist, has set about taking the themes of this celebratory week and adapting them, to help shine the spotlight on its employees from across the business, and illustrate the vital role they play in delivering a superior brand experience.

National Customer Service Week is set to commence on Monday 4th October to Friday 8th October, to appreciate excellent customer service, whilst raising awareness of the pivotal role it plays in successful business practice. The event, usually celebrated during the first full week of October is set up and run by the Institute of Customer Service, covering a range of themes centred around bringing excellent customer service, and the people who deliver it to the forefront, which insurethebox have taken and adapted, to put their own spin on the weeks’ events, across both their UK offices, in London and Newcastle.

insurethebox, and parent company, Aioi Nissay Dowa Insurance UK Limited, have set about invoking an agenda which will include activities ranging from business executives, including its own Chief Executive Officer, Warren Hetz, job shadowing other roles in the business, to renewing their focus on customer strategy, and sharing this vision with the wider business.

Sarah Fawcett, Head of Customer Experience at Aioi Nissay Dowa Insurance UK Limited commented: “As an organisation, a key pillar of our work is around total customer experience, and building brands that resonate with our valued customers, employees and suppliers. But on a granular level, it’s imperative that we reflect on the brilliant work provided to our customers – from those who deal with customers on a day-to-day basis, to those who work behind the scenes, to build products that help facilitate outstanding customer experience”.

The aim for insurethebox is to recognise that whilst individual efforts have a big impact upon the service provided for customers, it remains a collaborative effort, to align the business, and deliver standout products to customers.

“Building unity throughout the business is extremely important focus for ourselves, and this event truly showcases the concerted efforts of everyone in the business; it’s too often in business, that focus is shifted towards optimising processes, without factoring in the most important part of any business – the people. Throughout the week, we look to recognise the efforts of our staff, and reflect on how we can imrpove our customer experience, to ensure that we remain a customer-first company, who go the extra mile”.

The stage is set for insurethebox, and their staff, who plan to celebrate the week-long event across their offices, with a series of themed events aimed at recognising this years’ National Customer Service Week. But, to find out more about what is in store, check out their social media.




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Nathan Manley/Kajal Patel




 Notes to Editors



Insure The Box Limited launched in June 2010 with its first product, insurethebox, and now holds over 5 billion miles of driving data and associated claims. As well as insurethebox and drive like a girl (another Insure The Box brand) it also administers other telematics offerings. Insurethebox is owned by Aioi Nissay Dowa Europe Limited, part of the major Japanese insurance group MS&AD Holdings, Inc. The group is taking a leading role in the development of technologies that will change the face of motor insurance and the way we view the car.