When you buy a policy with insurethebox, a telematics black box is fitted to your car. The box allows us to measure how you drive so we can reward safe driving with monthly Bonus Miles and a possible discount at renewal.

The box in your car also provides you with additional policy benefits such as theft recovery and Accident Alert, so we can help you when you really need it.


Theft recovery

The black box uses Global Positioning Satellites, or GPS, to track and receive data in relation to the vehicle’s movement. With GPS we are able to see the position of the car as long as the signal is visible to a satellite.

If you tell us your car has been stolen, we will liaise with the Police and try to direct them to where your car is located. You will first need to report the car stolen and get a crime number, and then we do the rest.

What to do if your car has been stolen*

  1. If you believe your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number.
  4. The police will let the DVLA know that your car has been stolen.
  5. You should then contact our claims department on 0333 103 0030.

We will confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be located and recovered undamaged. If your car is recovered but damaged, or not recovered at all, please contact the claims department of insurethebox on 0333 103 0030 and we will help you with your claim.


Accident Alert

All insurethebox policies include Accident Alert as standard – it’s real-time, costs you nothing extra and helps us to help you when you really need it.

The black box fitted in your car can sense any strong impact on the car. If the box registers a large bump, an alarm goes off in our Service Centre.

If this happens and your car is stationary, our trained team will try to call you on your mobile phone. We will check you are OK and try to help you get going again. If we can see that your car is moving we will assume you are unharmed and do not require immediate assistance.

FACT: In 2015 we called an average 679 customers a month in response to accident alerts.

If we are unable to contact you and your car is stationary we will assess all the circumstances relating to the incident, such as the location, the time of day and the force of the impact. If we think it is appropriate, we will attempt to contact the emergency services and request that they attend.

FACT: In 2015 we contacted the emergency services an average of 19 times a month.

Please note we are not able to guarantee that the emergency services will attend in these circumstances, so you should still attempt to contact them yourself if it is necessary and you are able to.

Remember: you must notify us of any incident.
* Source: https://www.gov.uk/what-to-do-if-your-vehicle-has-been-stolen