When you buy a policy with us, a black box is fitted to your car. The box allows us to measure how you drive so we can reward safe driving with monthly Bonus Miles and a possible discount at renewal.

The box in your car also provides you with additional policy benefits such as Theft Recovery and Accident Alert, so we can help you when you really need it.

Theft recovery

The black box uses GPS to track and receive data in relation to the car’s movement. With GPS we are able to see the position of the car as long as the signal is visible to a satellite.

If you tell us your car has been stolen, we can liaise with the authorities to locate it. You will first need to report the car stolen and get a crime number, and we’ll do the rest.

What to do if your car has been stolen?

  1. If you believe your car has been stolen, dial 101 and ask to be put through to your local police.
  2. Make sure you know your car’s registration number, make, model and colour.
  3. The police will provide you with a crime reference number.
  4. The police will let the DVLA know that your car has been stolen.
  5. You should then contact our claims department on 0333 103 0030.

We’ll confirm your details, record the crime reference number and begin to monitor the location of your car, liaising with the police as appropriate.

Hopefully, your car will be located and recovered undamaged. If your car is recovered but damaged, or not recovered at all, please contact our claims department on 0333 103 0030 and we’ll help you with your claim.

Accident Alert

All insurethebox policies also include Accident Alert as standard – it’s real-time, costs you nothing extra and helps us help you when you really need it.

The black box can sense any strong impact on the car. If the box registers a large bump, an alarm goes off in our Service Centre.

If this happens and your car is stationary, our team will try to call you on your mobile phone. We’ll check you’re OK and try to help you get going again. If we can see that your car is moving, we’ll assume you don’t require immediate assistance.

If we’re unable to contact you and your car is stationary, we’ll assess all the circumstances relating to the incident, such as the location, the time of day and the force of the impact. If we think it’s appropriate, we’ll attempt to contact the emergency services and request that they attend.

In 2018, as a result of Accident Alerts, we contacted the emergency services 68 times.

Please note we’re not able to guarantee that the emergency services will attend in these circumstances, so you should still attempt to contact them yourself if it’s necessary and you’re able to.

Remember: you must always notify us of any incident.