Help Category: Breakdown cover

What breakdown cover do you offer?

You can purchase our Box Road Rescue Cover in addition to your insurance policy. This is provided by our partner Intana Assistance. They will attend at the roadside and attempt to get you on your way.  If the vehicle can’t be repaired or it isn’t safe to do so, they will also transport your vehicle to your home or a suitable garage for repairs. If you take out Doorstep cover, Intana Assistance will attend at your home, for example if your car will not start. You can also purchase European cover which extends your cover to Europe (most countries are covered; please see your policy documents for details).

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How much is breakdown cover?

If you buy online, you can see the price of breakdown cover on the ‘Extras’ page after we’ve provided a price for your quote. Once you select an extra you’ll see the updated total price. If you buy over the phone you can ask the agent how much breakdown will be and then decide whether you would like to add this to your cover.

For more information please see the policy document.

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Who provides the service to customers under my Box Road Rescue Policy?

Intana Assistance – one of Europe’s largest breakdown recovery providers. They will attend at the roadside and attempt to get you on your way. If the vehicle can’t be repaired or it isn’t safe to do so, they will transport your vehicle to your home or a suitable garage for repairs.

If you take out Doorstep cover, Intana Assistance will attend at your home, for example if your car will not start. You can also purchase European cover which extends your cover to Europe (most countries are covered; please see your policy documents for details).

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If I break down, what number do I call and what exactly am I covered for? 

The Box Road Rescue number is 0844 388 5622. Your Box Road Rescue Policy Documents detail the emergency number and exactly what is covered by your chosen cover level.  Your documents can be printed off from Your Portal in the Your Insurance area, along with your other policy documentation.

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What happens if I break down or have an accident?

If you break down or have an accident more than one mile from your home, we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, the contractor will take it to the nearest suitable repairer. Intana Assistance will pay for the cost of the call-out, and up to an hour’s roadside labour, plus towing charges. You are responsible for any charges not covered by the Box Road Rescue Policy.

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How do I know if my vehicle is eligible for Box Road Rescue cover?

All cars must be 15 years old or less when cover starts and must not exceed a gross vehicle weight of 2,500kg, a length of 7m, a height of 3m and a width of 2.25m (including any load carried).

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My car is 14 years old – will you cancel my Box Road Rescue cover when it reaches 15 years?

If we have covered a car under the age limit we will continue cover once it passes 15 years, provided that it has not given rise to excessive claims (six in the last 12 months) in recent years.

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What happens if my car cannot be repaired on the same day?

If repairs to your car cannot be carried out the same day, we will pay for your car and passengers to be transported to your local repairer, your home or intended destination.

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What happens if my car doesn't start when I'm at home or within one mile from home?

If you have taken our Doorstep Cover upgrade then we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be repaired at the roadside, the contractor will take your car to the nearest and most suitable repairer.

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Are there any circumstances which are not covered under Box Road Rescue Cover?

Yes. There are some situations which are not covered. These include:

  • Vehicles temporarily immobilised by floods or snow where our repairer cannot reach you or vehicles embedded in mud or sand.
  • Incidents resulting from motor racing, rallies, speed or duration trials.
  • Incidents resulting from a previous inadequate repair or poor maintenance.
  • Vehicles being used for hire or reward.
  • Vehicles not normally kept at the insured’s principal address. Please see your policy documents for a complete list of exclusions.

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