Help Category: Courtesy Car Cover Plus

What is Courtesy Car Cover Plus?

Courtesy Car Cover Plus provides a courtesy car for up to 21 days if your car is declared a total loss following an accident that was your fault, or as a result of fire, lightning, flood, vandalism, explosion, theft or attempted theft. For all other instances, a courtesy car is provided under the terms of your policy when a valid claim is made.

To receive the courtesy car hire you must meet the following criteria: you must be able to produce a current full valid driving licence which has been continuously in force for six months, and you must not work as an entertainer or professional sports person.

If you do not qualify for a courtesy car because you do not meet the above criteria, or a courtesy car is not available, then you will receive up to £250 towards reasonable and necessary alternative transport costs where you are able to provide official receipts.

This policy also includes:

  • Cover for legal costs and expenses up to £50,000 if you are prosecuted for a motoring offence
  • Cover for legal costs and expenses up to £50,000 if you are a victim of vehicle number-plate cloning
  • Identity theft advice and assistance
  • Access to legal, tax and counselling helplines
  • Access to a consumer legal services website

Courtesy Car Cover Plus is provided by Brit Syndicate 2987 at Lloyd’s, managed by Brit Syndicates Limited. ARAG plc administers this policy on their behalf.

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When can I add Courtesy Car Cover Plus?

You can add Courtesy Car Cover Plus at the start of your policy or at renewal. Unfortunately you are unable to add it mid-way through the term of your policy.

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Does Courtesy Car Cover Plus provide me with a hire car if mine is immobile?

This policy provides a courtesy car for up to 21 days if your car is declared a total loss following an accident that was your fault, or as a result of fire, lightning, flood, vandalism, explosion, theft or attempted theft.  For all other instances, a courtesy car is provided under the  terms of your policy when a valid claim is made.

To receive the courtesy car hire you must meet the following criteria: you must be able to produce a current full valid driving licence which has been continuously in force for six months, and you must not work as an entertainer or professional sports person.

If you do not qualify for a courtesy car because you do not meet the above criteria, or a courtesy car is not available, then you will receive up to £250 towards reasonable and necessary alternative transport costs where you are able to provide official receipts.

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Who provides the cover for Courtesy Car Cover Plus?

Courtesy Car Cover Plus is provided by ARAG plc of 9 Whiteladies Road, Clifton, Bristol BS8 1NN, and underwritten by Brit Syndicates Limited, the managing agent for Brit Syndicate 2987 at Lloyd’s, of 55 Bishopsgate, London, EC2N 3AS.

 

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How do I make a claim under my Courtesy Car Cover Plus policy?

To make a claim under your Courtesy Car Cover Plus policy please call the Claims line on 0333 103 0030.

 

What is vehicle cloning protection?

If you have purchased Courtesy Car Cover Plus, our provider will pay legal costs and expenses up to £50,000

  • to appeal against parking fines or civil or criminal penalty notices brought against you and/or
  • where it is alleged that you have committed a criminal offence

if you are the victim of vehicle number-plate cloning.

What is identity theft protection?

If you have purchased Courtesy Car Cover Plus, you will receive access to an identity theft advice helpline between 8am and 8pm seven days a week. This gives advice about keeping your identity secure and fraud prevention tips.

If you have fallen victim to identity theft our provider’s experienced case-workers can help you to contact credit referencing agencies to review any incorrect information and amend or dispute any incorrect data. They will also draft letters for you to send to your bank or card provider.

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What legal advice can I get with Courtesy Car Cover Plus?

The advice covers personal legal matters within EU law or UK tax law. Your query will be dealt with by a qualified specialist experienced in handling legal matters.

What is the Courtesy Car Cover Plus tax advice helpline number?

Please refer to your Courtesy Car Cover Plus policy document.

What is the Courtesy Car Cover Plus legal advice helpline number?

Please refer to your Courtesy Car Cover Plus policy document.

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