Help Category: Quote

I am a university student, which address should I have on my policy?

You must provide the address where the car is usually kept overnight. If you will be taking your car to university, you will need to provide us with your university address. If your car will be kept at home, you will need your home address on the policy. You can change the address on your policy at any time by talking to us on Live Chat via Your Portal or emailing service@insurethebox.com. Please be aware that this may result in a change in your premium, and you will be required to pay a £25 fee for each address change.

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How do I buy a policy?

You can buy car insurance with insurethebox online. Click here to get a quote.

Why can I not pay by monthly instalments?

There are a number of reasons why you may not be offered the option to pay by monthly instalments. For example, it could be due to the cost of the annual premium, or due to one or several of the details you have provided, or it could be because the policyholder is under 18 at the policy start date.

If you suspect this is the result of an error, please complete the quote form again. Please note that Premium Credit reserve the right to decline any applicant who does not meet their minimum criteria.

Do you accept foreign licences?

Yes – however, you must ensure that you comply with the minimum requirements of the Driver and Vehicle Licensing Agency (DVLA). You can find details here: www.dft.gov.uk/dvla/

Do you offer van insurance?

Sorry, we only offer cover for cars.

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Can I buy Third Party Fire and Theft only cover?

No, insurethebox only offers Comprehensive cover.

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What existing No Claim Discount will you accept?

You will need to send us evidence of your NCD from your last UK insurer within 14 days. NCD and proof must be:

  • Earned in the UK from an insurer authorised in the UK
  • Earned on a private car
  • The original copy, written in English on company headed paper
  • In your name as the policyholder
  • Earned on a policy that expired less than 2 years ago

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Can I take out a policy if I live in Northern Ireland?

Unfortunately not – our policies require that a box is fitted to your car, which can be done anywhere in mainland Britain, but not as yet in Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scottish Islands.

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Is insurethebox for young drivers only?

No – insurethebox is aimed at young, new and low-mileage drivers, but is open to all drivers (provided they meet the eligibility criteria) aged 17 upwards.

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Why will the system not accept my password?

If you are creating a password for the first time, please note that your password needs to be at least 8 characters long with one number. If you are trying to log in to Your Portal your password will be the one you provided when you bought your policy. If you have forgotten your password you can reset it at this stage.

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