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How do I make a complaint?

We aim to provide a high level of service and we want you to tell us if we don’t. We take all complaints seriously and aim to resolve them promptly. We’ll record and analyse your comments to make sure we continue to improve the service we offer.

If you need to make a complaint, please email or call us on 0333 103 0000.

Alternatively, you can write to our Complaints Officer at the following address:

Complaints Officer
PO Box 1308
Newcastle upon Tyne
NE12 2BF

Please quote the policy number shown on your Car Insurance Schedule and explain the nature of your complaint.

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