Help Tag: About

Who provides the cover for Courtesy Car Cover Plus?

Courtesy Car Cover Plus is provided by ARAG plc of 9 Whiteladies Road, Clifton, Bristol BS8 1NN, and underwritten by Brit Syndicates Limited, the managing agent for Brit Syndicate 2987 at Lloyd’s, of 55 Bishopsgate, London, EC2N 3AS.

 

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I see you are using 03 numbers. Do you make money from these?

No – 03 numbers are charged at standard national rates and are often included in call packages in the same ways as 01 and 02 numbers are.  We don’t get a payment from the telecommunications companies for calls to 03 numbers.

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How do I make a complaint?

We aim to provide a high level of service and we want you to tell us when we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.

If you need to make a complaint, please call us on 0333 103 0000.

Alternatively, you can email us at Complaints.Service@insurethebox.com

Or, write to our Complaints Officer at the following address:

Complaints Officer
insurethebox
PO Box 1308
Newcastle upon Tyne
NE12 2BF

Please quote the Policy Number shown on your Schedule and explain the nature of your complaint

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Why do insurethebox use telematics?

The driving data and mileage information provided by telematics enable us to offer lower premiums, reward safer drivers, and treat our customers as individuals. They also allow us to help you in the event of an accident or the theft of your car.

Who are Premium Credit Ltd (PCL)?

Premium Credit is the No. 1 Insurance Premium Finance Company in the UK and Ireland. When customers do not wish to pay their annual premium upfront, Premium Credit lend the money, which is paid back in monthly instalments.

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Who are the Insurers?

All sections of this policy except Section 11: Aioi Nissay Dowa Insurance Company of Europe Limited. Registered in England and Wales (Company Number: 5046406) at 7th Floor, 52-56 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 401084).

For Section 11 of this policy (Uninsured Loss Protection): Brit Syndicate 2987 at Lloyd’s managed by Brit Syndicates Limited (BSL) (Company number: 00824611 and Financial Services Register number: 204930). BSL’s liability is several and they are liable for their proportion of liability of Section 11 and have no liability for any other insurer’s proportion. BSL is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The insurer has authorised ARAG plc, registered in England number 02585818, registered address; 9 Whiteladies Road, Clifton, Bristol BS8 1NN; to administer the insurance under Section 11 which is written under unique market reference B0356KA233D12A000 or replacement thereof. ARAG plc is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 452369).

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